Frequently Asked Questions
You can contact Young Woman customer service through firstname.lastname@example.org Monday-Friday between 8am and 5pm CST. Holidays may vary. (shipping and response time may be delayed). Please allow 24-48 hours to respond.You may also chat with us via our chat button Mon-Friday 9am-5pm CST located at the bottom right of our website.
As soon as Young Woman has received and fulfilled your order we package and have your order shipped to you within 6-14 business days. Please note that this excludes Saturdays and Sundays. PREORDERS should be received within 7-25 business days unless stated otherwise in description! STARTING AFTER THE LAST DAY PREORDER ENDS (NOT INCLUDING WEEKENDS). PLEASE ALLOW 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER and 2-5 days to create ( fulfill ) your order. After fulfillment please allow 6-14 business days for shipping. If your order is delayed due to our cause please note you will be notified immediately.
Once your order has shipped, you will receive the carrier name. Please create an account with the shipping carrier to edit or change your address if needed. Please note Young Woman is not responsible for an incorrect address.
PREORDERS have a flat rate shipping of $8.45 for apparel and $4.00 for accessories.
All other orders shipping varies per item(s ) and is calculated at checkout.
If you received a defective product please note that we strongly apologize, it is our desire that you receive the best product.
All claims for damaged or defective products must be submitted via email email@example.com within 48hrs of your date received. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style, a style of comparable value, or issue a gift card/in store credit, or refund. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received with no refund or credit.
Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear will not be covered or replaced.Young Woman reserves the right to refuse any exchange or store credit, or refund if the item does not meet the criteria listed above.
If arrived damaged or defective please email with the subject 'Damaged Or Defective' and include your order number, name and the description of the damage.
- Young Woman will provide the customer with instructions where to send damaged goods. Customers are strongly recommended to get proof of postage ( keep tracking number, Young Woman will not be able to track your returned damaged item without the correct tracking provided from the customer ) when returning goods to avoid "lost packages" situations. If the item cannot be tracked or has not been received to Young Woman within 14 days, Young Woman will not be responsible to provide any compensation or a new item. Again, it is strongly advised to receive tracking when returning damaged item(s). Young Woman does not have access to track the item(s) for the customer.
- Please note that customers are responsible for shipping costs of damaged items, once received and inspected we will issue a refund of returned shipping cost or apply as a store credit discount on future orders. Customer will need to send proof of shipping cost amount via email via photo receipt. receipt must include the amount and date, if receipt cannot be provided, we are unable to provide customer with a refund or discount of the shipping cost.
- When damaged item is received and inspected, customer receives a confirmation email, notifying about the status of the refund or replacement.
- If the refund or replacement is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly.
What is your return/exchange policy?
Unless received damaged, defective, or wrong item(s) shipped unfortunately we are currently not accepting any exchanges or returns, unless it is a manufactured issue. We want you to be well satisfied with your purchase! Feel free to contact us with any questions or concerns you may have at firstname.lastname@example.org . We will make an effort to answer any concerns to make sure you get what you desire the first time!