Frequently Asked Questions
You can contact Young Woman customer service through firstname.lastname@example.org Monday-Friday between 8am and 5pm CST. Holidays may vary. (shipping and response time may be delayed). Please allow 24-48 hours to respond.You may also chat with us via our chat button Mon-Friday 9am-5pm CST located at the bottom right of our website.
As soon as Young Woman has received and fulfilled your order we package and have your order shipped to you within 2-9 business days. Please note that this excludes Saturdays and Sundays. PREORDERS should be received within 7-25 business days unless stated otherwise in description! STARTING AFTER THE LAST DAY PREORDER ENDS (NOT INCLUDING WEEKENDS). PLEASE ALLOW 2 BUSINESS DAYS TO PROCESS YOUR ORDER. The effects of covid-19 can still delay your order, if your order is delayed please note you will be notified immediately.
PREORDERS have a flat rate shipping of $8.45 for apparel and $4.00 for accessories.
All other orders shipping varies per item(s ) and is calculated at checkout.
If you received a defective product please note that we strongly apologize, it is our desire that you receive the best product.
All claims for damaged or defective products must be submitted via email email@example.com within 48hrs of your date received. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style, a style of comparable value, or issue a gift card/in store credit, or refund. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received with no refund or credit.
Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear will not be covered or replaced.Young Woman reserves the right to refuse any exchange or store credit, or refund if the item does not meet the criteria listed above.
If arrived damaged or defective please email with the subject 'Damaged Or Defective' and include your order number, name and the description of the damage.
- Young Woman will provide the customer with instructions where to send damaged goods. Customers are strongly recommended to get proof of postage ( keep tracking number, Young Woman will not be able to track your returned damaged item without the correct tracking provided from the customer ) when returning goods to avoid "lost packages" situations. If the item cannot be tracked or has not been received to Young Woman within 14 days, Young Woman will not be responsible to provide any compensation or a new item. Again, it is strongly advised to receive tracking when returning damaged item(s). Young Woman does not have access to track the item(s) for the customer.
- Please note that customers are responsible for shipping costs of damaged items, once received and inspected we will issue a refund of returned shipping cost or apply as a store credit discount on future orders. Customer will need to send proof of shipping cost amount via email via photo receipt. receipt must include the amount and date, if receipt cannot be provided, we are unable to provide customer with a refund or discount of the shipping cost.
- When damaged item is received and inspected, customer receives a confirmation email, notifying about the status of the refund or replacement.
- If the refund or replacement is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly.
What is your return/exchange policy?
Unless received damaged, defective, or wrong item(s) shipped unfortunately we are currently not accepting any exchanges or returns, unless it is a manufactured issue. We want you to be well satisfied with your purchase! Feel free to contact us with any questions or concerns you may have at firstname.lastname@example.org . We will make an effort to answer any concerns to make sure you get what you desire the first time!
After your order is shipped, you will receive your tracking number via email or text with USPS, Fed Ex, or DHL. Please check spam or be sure you’ve used the correct email. If you have not received tracking, it’s possible your order has not shipped. If you have any questions please contact us at email@example.com
If your order has been delayed please note you will be notified immediately.
All of our preorders are handmade by our CEO, Moesha which in turns take longer because of the amount of orders that will be processed at once and the time frame to custom make each one and ship off from our facility and then to your home. We have a huge time range because anything could go wrong and we would rather extend the time for our customers benefit of having an amazing product as the end result.
Please order preorders ahead of time.
If you are purchasing a preordered item with a non-preordered item, shipping will be higher because both items ship separately.
Sometimes USPS, UPS, FEDEX, or DHL mark packages as delivered a day or two before they are. If you’ve waited two full business days, please read below.
Please verify that your current mailing address is the address on the order confirmation email you received.
We also recommend that you check with other members of your household to see if anyone may have put your package aside. This happens a lot!
If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
Consider calling your local post office with your tracking number and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.
If you are still unable to locate your package, please reach out to firstname.lastname@example.org with your order number and shipping address, please note Young Woman is not responsible for incorrect address or lost packages. We do not issue refunds or replacements however we will do the best to help locate your package.
To keep our items rare we keep a limited stock. If an item is not in stock your cart will automatically remove them for you. Add it to your wishlist or select the remind me when in stock button :)
We want to assist you as best as we can and we'd love to help you grab your pieces! If you're having trouble with your order please notify us as soon as possible, feel free to use our instant response messenger chat located at the bottom right of our website or email us at email@example.com
Once you place an order with your card your card will be charged immediately depending on your bank. If you process your payment through paypal please note that you may not see a charge right away.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE NOT RESPONSIBLE FOR INCORRECT SHIPPING.
No worries! Just submit a request via email at firstname.lastname@example.org to add a coupon code. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply. If the coupon has expired, we will not be able to add the expired coupon.
If it’s been more than 24 hours since you placed the order, we won’t be able to add a coupon code to your purchase due to the order being in our fulfillment process.
Our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been fulfilled, it can be canceled and refunded within a grace period of 12hrs. Please contact us at email@example.com with your order number and we can take care of it for you!
Your order cannot be refunded or cancelled if it has already been fulfilled.
Our team works hard to get your order ready to ship as soon as possible, please note we may not be able to cancel your order upon request.
If your order has not yet been fulfilled, it can be canceled and refunded within a grace period of 12hrs. You may also repurchase with the correct shipping address. Please contact us at firstname.lastname@example.org with your order number if your shipping address was incorrectly entered, we can take care of it for you!
Your order cannot be refunded or cancelled if it has already been fulfilled. If the shipping address was incorrectly entered and the order has been fulfilled and shipped, Please note Young Woman is not responsible or required to replace the order or refund the order. If you received your tracking for the order, we recommend waiting until the order has stated as delivered to contact the shipping facility for an address update for a possible re-shipment or postal insurance coverage.
If you would like to add items to your order, change your email address, or shipping address, Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to update your order after the grace period of 30 minutes after the order is placed due to the start of fulfillment.
If your order has not yet been fulfilled please contact us at email@example.com with your order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
Currently, we are only shipping in the U.S
- Shipping time is given at checkout, but may vary depending on location, shipment method and other factors.
- Shipping options will be shown at checkout.